General Terms:
Check-in time is from 4:00 PM on the day of arrival.
Check-out time is until 10:00 AM on the day of departure.
Cancellation Policy:
Full refund for cancellations up to 14 days before arrival. No refunds for later cancellations. In case of no-show, we reserve the right to charge the full reservation amount.
Guests who leave before the scheduled departure date will be charged for the remaining nights of the originally confirmed reservation.
Requests to modify the reservation (change of date, number of guests, room category) are subject to the prices and conditions valid at the time of the request.
Cancellation by Vila Katarina
Vila Katarina reserves the right to cancel existing guest reservations in exceptional cases (such as the complete closure of the property for organizational reasons), notifying the guest at least two days before the scheduled arrival. In this case, the client is only entitled to a refund of already paid amounts for the reserved services and cannot claim any damages and/or additional compensation from the company.
Smoking and Cleanliness
Smoking is not allowed indoors at Vila Katarina. A deep cleaning fee of €200 will be charged in case of smoking. We strive to provide our guests with clean rooms. In case of significant stains or damage to our property, you agree to pay a cleaning fee of at least €50 – depending on the damage caused.
Parties and Events
Parties and events are not allowed.
Parking
Parking on our premises is at the vehicle owner’s own risk. Vila Katarina is not responsible for any damage. Parking is free for guests.
Pets
Pets are not allowed in the apartments.
Prices
All prices include VAT. Tourist tax is not included in the price and amounts to €3.13 per person per day.